Privacy Policy

Last Updated: September 18, 2025

Introduction

Dysaky ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dysaky.com (the "Website"), use our mobile application, or purchase and use our hardware wallet products (collectively, the "Services").

We take your privacy seriously and have designed our products and services with privacy as a core principle. Please read this policy carefully to understand our practices regarding your information and how we will treat it. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy and our Terms of Use.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account
  • Purchase our products
  • Sign up for our newsletter
  • Contact our customer support
  • Participate in promotions or surveys
  • Post comments or reviews

The personal information we collect may include:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • Billing information and payment details (stored securely through our payment processors)
  • Device serial numbers (for warranty and support purposes)

Non-Personal Information

We may also collect non-personal information automatically when you use our Services, including:

  • Device information (such as your IP address, browser type, operating system)
  • Usage data (such as pages visited, time spent on pages, links clicked)
  • Geographic location (at the country or city level)
  • Referring website or application

Important Privacy Note About Our Hardware Wallets

Our hardware wallets are designed with privacy and security as fundamental principles:

  • Your private keys and recovery seed phrases are generated and stored only on your hardware wallet device.
  • We do not have access to your private keys, recovery seed phrases, or cryptocurrency holdings.
  • Transaction data is processed locally on your device and is not transmitted to or stored on our servers.
  • The companion app communicates with blockchain networks directly and does not route transaction data through our servers.

How We Use Your Information

We use the information we collect for various purposes, including to:

  • Process and fulfill your orders
  • Provide customer support and respond to inquiries
  • Send transactional emails (such as order confirmations and shipping updates)
  • Send product updates, security alerts, and firmware upgrade notifications
  • Improve our products and services
  • Detect and prevent fraud and unauthorized access
  • Comply with legal obligations
  • Send marketing communications (with your consent)

We process your personal information based on one or more of the following legal grounds:

  • To perform our contractual obligations to you
  • To comply with legal obligations
  • For our legitimate business interests
  • With your consent

Information Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, shipping, customer support, data analysis, and marketing assistance. These service providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.

Protection of Rights

We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you wish to request that we delete your personal information, please contact us at [email protected].

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

We regularly review our security procedures and consider appropriate new security technology and methods. However, we cannot guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk.

Your Privacy Rights

Access, Update, or Delete Your Information

You have the right to access, update, or delete the personal information we have collected about you. To exercise these rights, please contact us at [email protected]. Please note that we may ask you to verify your identity before responding to such requests.

Marketing Communications

You can opt-out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails, or by contacting us at [email protected]. Even if you opt-out of marketing communications, we may still send you service-related communications, such as those about your account or our ongoing business relations.

Cookies and Tracking Technologies

Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject cookies. Please note that if you choose to remove or reject cookies, this could affect certain features or services of our Website. For more information about cookies and how to manage them, please see our Cookie Policy.

Do Not Track

Some browsers have a "Do Not Track" feature that lets you tell websites that you do not want to have your online activities tracked. At this time, we do not respond to browser "Do Not Track" signals, but you can generally express your privacy preferences regarding the use of most cookies through your web browser settings.

Children's Privacy

Our Services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us at [email protected]. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

International Data Transfers

We are based in the United States and process data both in the US and in other countries. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed by us and our service providers in the United States and other countries where our servers are located.

By using our Services, you consent to your information being transferred to these countries, which may have different data protection rules than those of your country. When we transfer your personal information internationally, we take steps to ensure that appropriate safeguards are in place to protect your personal information and to ensure that it is treated in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

If we make material changes to this policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Dysaky
Attn: Privacy Officer
46 N Last Chance Gulch #2c
Helena, MT 59601
United States
Email: [email protected]
Phone: +14062151425